Small World Solutions delivers highly interactive workshops on Critical Communications. Examples of content in this area include understanding the variety of human behavior styles and how they impact communication, discussions on verbal and non-verbal micro-messaging and empathy building. Participants will understand that interpretation and intent do not always match and that how we say something is just as critical as what we say. Participants will learn the techniques to de-escalate challenging interactions by avoiding certain vocabulary words and by applying key strategies for effective communication.